Mediclinic and all its business divisions and its employees support the following core values:
CLIENT ORIENTATION
In our behaviour we:
- reflect the image of the company;
- deliver the right service in the right place at the right time;
- regard everyone who is dependent on our outputs as our client;
- determine and meet the expectations of our clients;
- measure our clients' satisfaction regularly;
- respect our clients' right to confidentiality; and
- personally accept responsibility for client service.
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TEAM APPROACH
In our behaviour we:
- promote positive team behaviour;
- ensure the participation of all role players in problem solving;
- set common goals; and
- exhibit responsible, fair, honest and effective leadership and followership.
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MUTUAL TRUST AND RESPECT
In our behaviour we:
- share information to the benefit of the company;
- listen with empathy;
- communicate openly and honestly;
- exhibit respect for the individual and his or her dignity;
- respect personal and company property;
- solve problems on a win-win basis;
- greet and acknowledge one another; and
- maintain an ethical standard.
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PERFORMANCE DRIVEN
In our behaviour we:
- set objectives and give regular performance feedback;
- ensure that each individual knows what the standards are and what is expected;
- give recognition to whom it is due;
- offer each employee the opportunity to develop to his or her full potential;
- eliminate activities that do not add value;
- promote continuous improvement in productivity;
- base all appointment and promotions on competence and performance; and
- accept mentorship as a management task.
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