Business Conduct & Ethics

Conducting business in an honest, fair and legal manner is a fundamental guiding principle in Mediclinic, which is actively endorsed by the Board and management, ensuring that the highest ethical standards are maintained in all stakeholder dealings.

Conducting business in an honest, fair and legal manner is a fundamental guiding principle in Mediclinic, which is actively endorsed by the Board and management, ensuring that the highest ethical standards are maintained in all stakeholder dealings.

The Group’s Code of Business Conduct and Ethics provides a framework for Directors and employees of the required standards of business conduct and ethics.

The Group offers an anonymous toll-free Ethics Line, which is managed by an independent service provider, for the reporting of any misconduct. This ensures that each call is treated with the utmost confidentiality. The service is available in South Africa and the United Arab Emirates on a 24-hour basis to all employees and external stakeholders. Regular feedback is received via the system and all complaints are investigated according to a set protocol.

The Group’s Anti-bribery Policy supports its commitment to ensure compliance with all anti-bribery and corruption legislation and regulations.

Hirslanden - Switzerland
    Ethics Contact Person
    Ms Claudia Dusold

    Hirslanden Corporate Office
    Boulevard Lilienthal 2
    CH - 8152 Glattpark
    Switzerland

    Toll-free Ethics Line:
    0800 005 316 (only available if calling from Switzerland)
    F +41 44 388 85 26
Mediclinic Southern Africa
    Ethics Contact Person
    Mr Martin Rossouw

    Mediclinic Corporate Office
    PO Box 456
    Stellenbosch
    7599
    South Africa

    Toll-free Ethics Line:
    0800 005 316 (only available if calling from South Africa)
Mediclinic Middle East
    Ethics Contact Person
    Mr Darayus Baria

    Mediclinic Middle East
    Publishing Pavilion Building
    Floor 7
    Dubai Production City
    Dubai
    United Arab Emirates

    Toll-free Ethics Line:
    800 1 55000 (only available if calling from the UAE)
    F + 971 4 422 6162
    Ethics Contact Person
    Mr Martin Rossouw

    Mediclinic Corporate Office
    PO Box 456
    Stellenbosch
    7599
    South Africa

    Toll-free Ethics Line:
    0800 005 316 (only available if calling from South Africa)