Being an Ethical and Responsible Corporate Citizen

Governance and corporate social responsibility are integral to Mediclinic’s approach to running a sustainable, long-term business. In line with the Group’s vision of being preferred locally and respected internationally, it:

  • enforces good corporate governance standards throughout the organisation;
  • acts as a responsible corporate citizen;
  • builds constructive relationships with its local stakeholders; and
  • acts as a valued member of the community in the regions where it operates.

The Group has entrenched a range of policies, processes and standards to support the Group’s governance and Corporate Social Investment (“CSI”) programmes and provide a framework of the standards of business conduct and ethics that are required of all operating divisions, directors and employees within the Group, such as the Code of Business Conduct and Ethics, Enterprise-wide Risk Management Policy, Fraud Risk Management Policy, Regulatory Compliance Policy and the Anti-bribery Policy.

Adherence to these policies is monitored through the various risk management and assurance initiatives implemented throughout the Group. Non-adherence to these policies is immediately highlighted as a corrective action and addressed accordingly. The Group risk management department regularly monitors the status of these corrective actions.

These policies are intended to create a culture within the Group where ethical values are displayed on a day-to-day basis. It encourages staff to be vigilant and transparent for any suspicious or unethical behaviour. These policies provide clear guidelines and frameworks to assist in achieving set objectives, for example, compliance with applicable laws and regulations. The policies are communicated to all relevant employees and where necessary training is provided. The enhanced training and awareness of Group policies are planned for the year ahead.


  • Anonymous independent ethics lines at all operating divisions
  • A three-year compliance monitoring programme was developed to enhance the existing compliance culture
  • Hirslanden supports Mercy Ships, an international charity which operates the largest non-governmental hospitalship in the world
  • Contributed R5m to the South African Department of Health’s Public Health Enhancement Fund
  • In partnership with the public health sector, Mediclinic Southern Africa performed over 100 pro bono procedures on public patients