Conducting business in an honest, fair and legal manner is a fundamental guiding principle in Mediclinic ensuring that the highest ethical standards are maintained in all stakeholder dealings.

Our Code of Business Conduct and Ethics provides a framework for the required standards of business conduct and ethics. We offer anonymous toll-free ethics line across the Group, which is managed by an independent service provider, for the reporting of any misconduct. This ensures that each call is treated with the utmost confidentiality. The service is available in South Africa and the United Arab Emirates on a 24-hour basis to all employees and external stakeholders. Regular feedback is received via the system and all complaints are investigated according to a set protocol.

The Group’s Anti-bribery Policy supports its commitment to ensure compliance with all anti-bribery and corruption legislation and regulations.


Ethics Contact Person
Claudia Zangerl

Hirslanden Corporate Office
Boulevard Lilienthal 2
CH - 8152 Glattpark

Toll-free Ethics Line:
0800 005 316 (only available if calling from Switzerland)
+41 44 388 85 26

Southern Africa

Ethics Contact Person
Dirk Lubbe

Mediclinic Corporate Office
PO Box 456
South Africa

Toll-free Ethics Line:

The Middle East

Ethics Contact Person
Sandy Nader

Mediclinic Middle East
Publishing Pavilion Building
Floor 7
Dubai Production City
United Arab Emirates

Toll-free Ethics Line (only available if calling from the UAE):
Ethics Contact Person
Dirk Lubbe
Group General Manager: Compliance and Data Protection