Vision and Values

Mediclinic's vision is to be preferred locally and respected internationally.

Our Vision


We will be preferred locally for:

  • Delivering excellent patient care
  • Ensuring aligned relationships with doctor communities
  • Being an employer of choice, appointing and retaining competent staff
  • Building constructive relationships with all stakeholders
  • Being a valued member of the community

We will be respected internationally for:

  • Delivering measurable quality clinical outcomes
  • Continuing to grow as a successful international healthcare group
  • Enforcing good corporate governance
  • Acting as a responsible corporate citizen

Our relentless focus on patient needs will create long-term shareholder value and establish Mediclinic International as a leader in the global healthcare industry.

Our Values

Client Orientation
  • Reflect the image of the company
  • Deliver the right service in the right place at the right time
  • Regard everyone who is dependent on our outputs as our client
  • Determine and meet the expectations of our clients
  • Measure our clients' satisfaction regularly
  • Respect our clients' right to confidentiality
  • Personally accept responsibility for client service
Team Approach
  • Promote positive team behaviour
  • Ensure the participation of all role players in problem solving
  • Set common goals
  • Exhibit responsible, fair, honest and effective leadership and followership
Mutual Trust and Respect
  • Share information to the benefit of the company
  • Listen with empathy
  • Communicate openly and honestly
  • Exhibit respect for the individual and his or her dignity
  • Respect personal and company property
  • Solve problems on a win-win basis
  • Greet and acknowledge one another
  • Maintain an ethical standard

Performance Driven
  • Set objectives and give regular performance feedback
  • Ensure that each individual knows what the standards are and what is expected
  • Give recognition to whom it is due
  • Offer each employee the opportunity to develop to his or her full potential
  • Eliminate activities that do not add value
  • Promote continuous improvement in productivity
  • Base all appointments and promotions on competence and performance
  • Accept mentorship as a management task